FAQ

ATOMISHINE focuses on expressive, design-driven timepieces that combine modern materials with distinctive aesthetics. From stainless steel cases to forged carbon fiber and artistic dial designs, each watch is created to stand out while maintaining everyday durability and reliable timekeeping.

Yes. Our customization service allows you to transform a meaningful photo—such as a pet, loved one, or special memory—into a personalized watch dial. Each customized watch is produced individually, creating a truly one-of-a-kind timepiece that reflects your personal story.

ATOMISHINE watches are equipped with reliable quartz or mechanical movements depending on the model. Quartz movements provide precise, low-maintenance timekeeping, while mechanical movements offer traditional craftsmanship and the smooth motion appreciated by watch enthusiasts.

Many of our watches are designed as versatile, unisex styles. With a range of case sizes, dial designs, and strap options, customers can choose a watch that suits their wrist size and personal style—whether they prefer a bold statement piece or a minimalist everyday watch.

Yes, our watches are often chosen as gifts for birthdays, anniversaries, holidays, and special milestones. The combination of distinctive design, durable materials, and optional customization makes each watch a thoughtful and memorable gift for someone special.

Our collections feature a variety of materials including stainless steel, forged carbon fiber, ceramic, and durable sapphire or mineral glass. These materials are selected for their balance of style, strength, and long-lasting wear in everyday environments.

Yes, ATOMISHINE provides worldwide shipping so customers from many regions can enjoy our watches. Shipping options and delivery times vary depending on the destination, and tracking information is provided once your order has been dispatched.

Your Order


If you have a ATOMI SHINE account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same e-mail address used to place the order.

Also note that with every order, we send an order confirmation e-mail, which is sent to the same e-mail used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.

As each of ATOMI SHINE's pieces is specially crafted for you, we are unable to cancel the order. However, in the event of an emergency or an unexpected issue, please feel free to reach out to our service team for assistance.

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.

After the order is shipped, ATOMI SHINE cannot actively change the shipping address. You can contact the carrier to submit your request, but ATOMI SHINE cannot guarantee that the carrier will meet your requirements and change the shipping address.

First, log into your ATOMI SHINE account at any time and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via e-mail so you can keep an eye on its activity while it makes its way to you.

Don't have an account? No worries! You can still create an account now using the same e-mail address used to place the order and it will appear under "My Orders."

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day.

ATOMI SHINE provides a 60-day return or exchange policy and a two-year warranty for our products.

You must first request an authorization number for your package. To obtain an authorization number, contact us by e-mail at support@atomishine.com.

Ship your package via UPS or DHL only and insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package.

ATOMI SHINE are not responsible for any loss or damage that occurs during shipping.

Please find more information about returns and exchange through Refund Policy. For further inquiries or concerns, please contact us by email at support@atomishine.com.

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

What does in-stock, shipping later and made-to-order mean?

In Stock

It's in our facilities and ready for a new home! In stock items typically ship within 3-4 business days from the purchase date. In stock engraved and monogrammed take some time to get personalized, and typically ship within 8 business days from the purchase date.

Shipping Later

We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed.

Made to Order

Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly.

Orders are ready for shipment in 12-18 days from the date of order placement. Pleaseclick here to check the shipping time of your country.

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that ATOMI SHINE does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

ATOMI SHINE's products can be shipped to most countries and regions in the world. You can see the options we offer when you fill in the address when you check out.

In order to ensure the safety of the goods, we strongly require you to sign and receive the package yourself.

Fine jewelry should be the last thing you put on before you leave the house and the first thing you take off when you get home.

It is "fine" and delicate, and should be treated as such. For rings, gently remove them from the sides, and never from the top stone.

We suggest removing jewelry before swimming, as chemicals used to treat pools may damage jewelry and cooler temperatures can cause your finger size to reduce, and may cause rings to come off the finger.

It is also best to remove your jewelry before showering, as soaps, shampoos, etc. can get caught in earrings, necklaces, bracelets and rings.

If you prefer to keep your jewelry on, it is important to stay on top of routine maintenance.

When you remove your jewelry for bed, swimming, showering, and any other activity that may affect the integrity of your piece, please store each piece individually to avoid tangling and scratching.

Please keep in mind, gold is durable but malleable, and scratches are expected with time and wear.

For light cleaning, we recommend using mild dish soap and warm water, or a branded jewelry wipe.

For deeper cleaning, we recommend using an ultrasonic cleaner, which is ideal for removing tiny particles that get trapped in hard to reach areas.

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to support@atomishine.com. Our customer support team will be happy to help resolve this for you

We don't recommend having our products worked on by outside jewelers.

ATOMI SHINE accept credit card, debit card, PayPal as payment methods.

Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

• Credit card or debit card
  
  If you have a ATOMI SHINE account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.
  
  ATOMI SHINE reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

• PayPal
  
  Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the ATOMI SHINE site.

Simply enter the discount code by using the have a discount code? button found in cart. A limit of one discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. ATOMI SHINE has the right to hold and or cancel orders that use more than one discount code.

Please look through ATOMI SHINE Privacy Policy for more information.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

If you would like to opt out of activity that may be considered a "sale" or "share," or "targeted advertising", please submit your email.